Privacy Policy

Last updated: January 2, 2025

Privacy Policy

This Privacy Policy describes how we DeepzDecor ("the Site," "we," "us," or "our") collect, use, and disclose your personal information when you visit, use our services, or make a purchase from the Site, or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to any user of the Services, whether a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal, or regulatory requirements. Updated versions will be posted on the Site with the "Last updated" date. If the changes materially affect your rights, we will provide additional notice, as required by law.

How We Collect and Use Your Personal Information

We collect personal information about you from a variety of sources, as outlined below, to provide and improve the Services, communicate with you, fulfill legal obligations, and protect our rights and those of our users. Specific uses are detailed in this section.

Types of Personal Information We Collect

Information You Provide Directly:

  • Contact Details: Name, address, phone number, email.
  • Order Information: Billing and shipping addresses, payment confirmation.
  • Account Information: Username, password, security questions.
  • Customer Support Information: Details you provide when contacting us.

Automatically Collected Information:

  • Usage Data: Device information, browser type, network connection, IP address, and interactions with our Services (collected via cookies, pixels, and similar technologies).

Information from Third Parties:

  • Service Providers: Information provided by vendors such as Shopify or payment processors for order fulfilment, billing, or account management.
  • Analytics & Marketing Partners: Data about your interactions with our Services or advertisements collected for improving user experience.

How We Use Your Personal Information

  1. To Provide Services:

    • Fulfill orders, process payments, manage your account, enable returns, and deliver notifications related to transactions.
    • Collaborate with Shopify to match your account with their services, governed by Shopify’s Privacy Policy.

  2. Marketing and Advertising:

    • Send promotional communications via email, SMS, or postal mail.
    • Tailor advertising based on Usage Data. Processing is based on our legitimate interest (Art. 6(1)(f) GDPR).

  3. Security and Fraud Prevention:

    • Detect, investigate, or prevent fraud and malicious activity. This processing is also grounded in legitimate interests (Art. 6(1)(f) GDPR).

  4. Customer Support and Service Improvement:

    • Respond to inquiries, improve user experience, and maintain business relationships.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance functionality and remember preferences.
  • Conduct analytics to optimize Services.
  • Deliver personalized advertising in collaboration with third parties.

You can manage cookies through browser settings. Note: Blocking cookies may impact functionality. We recognize Global Privacy Control (GPC) signals to respect opt-out preferences for targeted advertising.

Disclosure of Personal Information

We may disclose your information as follows:

  1. To Service Providers: For IT management, payment processing, data analytics, and order fulfillment.
  2. To Business Partners: For marketing and advertising purposes.
  3. As Directed by You: For account integrations or shipping services.
  4. For Legal Compliance: To comply with legal obligations, subpoenas, or law enforcement requests.
  5. Within Our Corporate Group: To manage internal business operations.
  6. In Business Transactions: During mergers or acquisitions.

Data Retention and Security

We retain your personal information for as long as necessary to:

  • Provide Services.
  • Comply with legal obligations.
  • Resolve disputes or enforce agreements.

Although we implement security measures, no system is completely secure. Avoid transmitting sensitive information via insecure channels.

Your Rights

Under the GDPR and applicable EU laws, you have the following rights:

  • Access: Request information on how we process your data.
  • Correction: Request correction of inaccurate personal data.
  • Deletion: Request deletion of personal data, subject to certain exceptions.
  • Data Portability: Obtain a copy of your data or transfer it to another provider.
  • Objection: Object to processing for direct marketing or legitimate interest purposes.
  • Restriction: Request restriction of processing in specific circumstances.
  • Withdraw Consent: Revoke consent where processing is based on consent.
  • Lodge Complaints: File complaints with your local Data Protection Authority (DPA).

To exercise these rights, contact us using the details below. We will respond promptly and in accordance with applicable laws.

Complaints

For unresolved complaints, you can contact your local DPA. Find a list of EEA DPAs here.

International Data Transfers

When transferring personal data outside the EU/EEA, we rely on:

  • Adequacy Decisions for countries deemed to provide sufficient protection.
  • Standard Contractual Clauses (SCCs) issued by the European Commission.

Children’s Data

Our Services are not directed to children under 16. If you believe we have collected data from a child, contact us immediately to request deletion.

Contact Us

For questions, complaints, or to exercise your rights, contact us via:

Email: support@deepzdecor.eu

Address: 212, William Boothlaan, 1185 NX, Amstelveen

Phone: +31685197508

KVK: 95931309